We install and commission the equipment we supply, and we stay with it after handover. If a tool goes down, you talk to us first. We diagnose the fault, send a SiSTEM field engineer where the job needs one, and bring in the manufacturer’s engineers when the fix sits with them.
We service it, whoever sold it. Today that means the platforms we know: Fortrend, CEE, Intlvac, selected ALD systems (Picosun R-series and P-series) and 3D-Micromac. For tools on these platforms that someone else supplied, we start with a technical assessment, and the work depends on parts availability and support from the manufacturer.
To raise a fault or ask about service, use our support request form.
Installation and commissioning
Our engineers install and commission tools across the UK and Europe, then train your operators once the tool is running. On Fortrend equipment that includes integration into your line. Each installation is arranged and quoted for your site, including the safety documentation and site qualifications your facility asks for.
Fault diagnosis and repair
When a tool goes down, here’s how the fault is handled:
- SiSTEM responds first and starts the diagnosis, remotely where we can.
- A SiSTEM field engineer comes to site where the fault needs one.
- Where the fix sits with the manufacturer, we escalate to their engineering team and stay on it with them.
We treat the fault as closed once you’ve confirmed the tool is working properly. For equipment supplied through us, we’re also your first point of contact under warranty, and we take the claim to the manufacturer where it needs them.
Service agreements and preventive maintenance
We set up service agreements tool by tool. What an agreement covers, from maintenance visits to response and intervention times, is agreed with you for that equipment and your site. Out-of-hours cover can be added to an agreement by arrangement.
What we support, by manufacturer
Fortrend
Installation, commissioning, fault support and service, and operator training, with escalation to Fortrend engineering where needed. This includes Fortrend equipment supplied by others, subject to a technical assessment. Fortrend at SiSTEM
Picosun R-series and P-series ALD systems
Independent service, including installation, fault diagnosis and repair, maintenance and decommissioning. ALD service
3D-Micromac
Installation and warranty support in the UK and Ireland.
CEE
Installation and operator training, with technical support that includes the software. This includes CEE tools supplied by others, subject to a technical assessment.
Intlvac
Installation and fault support. We’ll also look at Intlvac systems supplied by others, after a technical assessment.
C&D Semiconductor and Hummink
Installation and fault support.
Modutek
Installation and after-sales support.
Process Technology
Installation.
DS Fibertech, Mass-Vac, Entegris, D&X and Purience
Supply of spares and consumables.
Questions we're often asked
Do you service equipment you didn't supply?
Yes, on the platforms we know: Fortrend, CEE, Intlvac, selected ALD systems (Picosun R-series and P-series) and 3D-Micromac. Every request starts with a technical assessment, and the work depends on parts availability and support from the manufacturer. Send us the make and model, with the serial number if you have it, and we’ll tell you what we can do.
Who services Picosun R-series and P-series tools after Applied Materials' end of service?
Applied Materials ends its own service for these tools on 31 October 2026. It has named SiSTEM among the independent service providers willing to support them after that date. We’re independent of Applied Materials, and service is agreed directly between you and us. Our ALD service page has the detail.
Who services Fortrend equipment in Europe?
SiSTEM is Fortrend’s distributor for the UK, Ireland and Europe. Our engineers install Fortrend equipment and service it after handover, with escalation to Fortrend engineering where needed.
Which countries do you cover?
We provide field service in the UK and Europe. Some sites, Italy among them, need company and engineer qualifications in place before work can start, so tell us where the tool is when you get in touch.
Do you offer service contracts?
Yes. Each agreement is set up for your tool and site, including the maintenance visits and the response times.
What should a support request include?
The manufacturer, model and serial number, where the tool is, what the fault is, any alarms or error codes, and how it’s affecting production. The support request form asks for these.
Delivering the best customer service to minimise downtime is the priority for the after-sales department. As a department, we are all focused on delivering timely solutions with our expert engineers. As a premium service contract partner, our customers can be assured of our support through their aftersales journey.
Lee Stewart, Customer Support Manager, SiSTEM Technology